Privacy policy

Hopeful Monster Ltd (“Hopeful Monster”) is a limited company incorporated in England, UK (company number 15703240), with offices registered in Belmont Suite, Paragon Business Park, Chorley New Road, Bolton, BL6 6HG, United Kingdom.

Does Hopeful Monster hold personal data about me?

Yes if you are any of the following:

  • You have had dealings with Hopeful Monster or Hopeful Monster’s clients

  • You have contacted Hopeful Monster for any reason

  • Your personal data is in any document or correspondence sent to or obtained by Hopeful Monster

  • You have visited Hopeful Monster’s website

Why does Hopeful Monster obtain personal data about me?

Hopeful Monster only seeks personal data about you where

  1. you are a client of Hopeful Monster (or a client representative or a beneficial owner of a client). In these cases, Hopeful Monster may obtain personal data to establish your identity as part of its obligations (e.g., KYC). The data might come from you, or from public sources and search companies. Hopeful Monster only uses this data for the prevention of unlawful activities;

  2. you deal with Hopeful Monster or Hopeful Monster’s clients. In these cases, Hopeful Monster may obtain data about you where the data is relevant to those dealings. This data might come from you, or from public sources and search companies.

Beyond this, Hopeful Monster obtains a variety of documents and correspondence in the ordinary course of its business. Personal data about you (particularly things like your name and contact details) might be included in these documents even though you have no direct dealings with Hopeful Monster or Hopeful Monster’s clients. This personal data is not used by Hopeful Monster other than as a consequence of making ordinary use of the underlying documents.

If you visit Hopeful Monster’s website, then website analytics may provide Hopeful Monster with your IP address and your type of device and browser, but not your name or physical address.

What does Hopeful Monster do with my personal data and what is the legal basis for this?

Hopeful Monster uses the personal data as part of providing advisory services, obtaining goods and services for its business, and complying with UK law. The basis for this processing is ‘legal compliance’ in respect of KYC information and ‘legitimate interests’ in respect of other ordinary business activities of Hopeful Monster.

Does Hopeful Monster share my personal data with anyone else?

Not for selling or to make it generally available. But we may share it in the following circumstances:

  • Hopeful Monster deals with a variety of entities in providing its services. Personal data might be shared as a necessary part of this activity or where it cannot reasonably be avoided

  • If you are a client (or a client representative or a beneficial owner of a client) then Hopeful Monster might share details of your name, address, date of birth, and ID documents with a search company in order to verify your identity

  • Like any other business, Hopeful Monster depends on services from various external companies. Some of these services (such as email hosting and data backups) involve the supplier holding data which has been collected by Hopeful Monster

  • If you do (or intend to do) something which risks injury or harm, then Hopeful Monster might provide personal data about you to the police or to the affected persons

  • Hopeful Monster might be obliged to disclose personal data about you under a court order or a statutory obligation

  • If Hopeful Monster is sold to a new owner, then all personal data will be transferred to the new owner to enable the continuation of the business. 

Does Hopeful Monster transfer personal data about me outside Europe?

Hopeful Monster’s office and IT equipment is located in the UK. Storage is using Google for business cloud computing. These Cloud Storage solutions may be outside Europe but Google’s data processing agreement is fully compliant with all European data protection laws. It also has an up to date Data Privacy Shield certificate.

How long does Hopeful Monster retain my personal data?

A file will normally be deleted after six (6) years after its last activity unless there are reasons to extend that period.

What rights do I have in respect of personal data about me?

More detailed information is available from the website of the Information Commissioner’s Office but briefly summaries, your rights are:

  • to be informed of the personal information which is held about you

  • to stop personal information about you being used for marketing purposes

  • to correct or remove inaccurate personal information about you

  • to obtain compensation where you have suffered damage and distress.

What if I have a complaint?

Contact us directly (info@hopeful-monster.com).  If we cannot resolve your concern, then you can complain to the ICO’s office (www.ico.org.uk).

Hopeful Monster Ltd, Company Number 15703240

​©2025 by Hopeful Monster Ltd